Return & Refund Policy
We want you to have the best shopping experience with CenasFixes. Please read our return and refund conditions carefully.
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.
To exercise this right, you must contact us within 14 days of delivery.
How to Initiate a Return
To initiate a return, please contact our customer support at support@cenasfixes.online.
Kindly include:
- Your order number
- A brief description of the reason for the return
- Photos of the item
Our support team will review your request and provide you with the return instructions, including the return label or address.
Return Conditions
To be eligible for a return:
- The item must be unused, in its original condition and packaging
- The return request must be made within 14 days of delivery
- The item must be shipped back within the timeframe provided after approval
Return Shipping Costs
- In case of change of mind, the customer is responsible for return shipping costs
- We do not provide prepaid return labels in these cases
- We strongly recommend using a tracked shipping service
- In case of damaged or defective items, the first return is free
Return Address
Returns must be sent to the address or label provided by our support team after approval.
Please do not send items back without contacting us first.
Non-Returnable Situations
Returns will not be accepted in the following cases:
- Items that have been used or damaged by the customer
- Returns requested after the 14-day period
- Items not in original condition or packaging
Refund Eligibility
Refunds are applicable in the following situations:
- Damaged or defective items
- Incorrect item received
- Lost packages
- Orders not delivered within 40 days
Refund Process
- Refunds are processed after the returned item is received and inspected
- Once approved, the refund will be issued to the original payment method
- Shipping fees are non-refundable
Important Notes
- Orders cannot be cancelled once shipped
- Some items may not be eligible for return (e.g., personalized items)
- By placing an order, you agree to the terms of this policy
Contact
Need Help?
Contact us at support@cenasfixes.online for questions related to refunds and returns. Let the store know what the problem is and attach any supporting info if needed (images, screenshots etc), to help you reach a satisfactory solution with them.
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